Terms and Conditions

OVERVIEW
Welcome to Wonder Linen! This website is operated by Wonder Linen. Throughout the site, the terms “we,” “us,” and “our” refer to Wonder Linen. By accessing or using our website and services, you agree to be bound by the following terms and conditions (“Terms,” “Terms and Conditions”), including any additional terms and policies referenced herein or available by hyperlink.
These Terms and Conditions apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. If you do not agree to these Terms, you may not access or use our website.
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SECTION 1 - MADE-TO-ORDER ITEMS
Our products are made-to-order and crafted with care. Please allow 3-5 business days for the creation of your item(s) before shipping.
• Custom orders or alterations may require additional time.
• Orders are processed on business days (Monday–Friday, excluding holidays).
• Once your item has been made and shipped, you will receive a confirmation email with tracking details.
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SECTION 2 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence or have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including copyright laws) when using our services.
A breach of these Terms will result in an immediate termination of services.
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SECTION 3 - PAYMENT AND PRICING
• All prices are listed in EUR.
• Payments must be completed at checkout. We accept major credit cards, debit cards, and other payment methods as displayed at checkout.
• Prices and availability of products are subject to change without notice.
If there are errors in pricing or descriptions, we reserve the right to correct them and will contact you before processing your order if changes affect your purchase.
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SECTION 4 - SHIPPING AND DELIVERY
Once your made-to-order item is ready, it will be shipped to the address provided at checkout. Shipping times depend on your location and the selected shipping method.
STANDARD shipping - the parcel will be sent via National Priority Mail service. Delivery time:
• USA and Canada - 7-14 business days.
• EU - 3-10 business days.
• Australia and New Zealand - 15-35 business days.
EXPRESS worldwide - delivery time is 1-5 business days with a step-by-step tracking system.
We are not responsible for delays caused by shipping carriers or customs. Additional duties, taxes, or fees for international orders are the responsibility of the customer.
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SECTION 5 - RETURNS AND EXCHANGES
We accept returns or exchanges only for the following:
1. Defective Items: If your item arrives damaged or defective, please contact us within 14 days of delivery with photos of the defect.
2. Non-Custom Items: Returns or exchanges for eligible non-custom items are accepted within 14 days of delivery.
Conditions for Returns and Exchanges:
• Items must be unused, unwashed, and in their original packaging with tags attached.
• Customers are responsible for all return or exchange shipping costs.
For more details, please refer to our full Returns Policy.
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SECTION 6 - ACCURACY OF INFORMATION
We strive to provide accurate product descriptions, images, and pricing. However, we cannot guarantee that your device’s display of any color will be accurate. If you have specific questions about a product, feel free to contact us before purchasing.
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SECTION 7 - CUSTOM ORDERS
At Wonder Linen, we’re happy to offer customization options to ensure our products meet your needs. Most of our items can be customized in size to suit your preferences.
Key Details about Custom Orders:
• Custom orders may require additional production time beyond the standard 3-5 business days.
• Custom orders are final sale and cannot be returned or exchanged, except in cases where the item is defective or damaged upon delivery.
How to Request a Custom Size:
If you would like to customize the size of an item, please reach out to us at hello@wonderlinen.com. We will confirm your customization details and provide additional information if needed.
We aim to make every item fit perfectly into your life. For questions about custom orders, feel free to contact us before placing your order.

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SECTION 8 - INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, images, graphics, and product designs, is the property of Wonder Linen and protected by intellectual property laws. You may not reproduce, copy, or distribute any content without our express written permission.
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SECTION 9 - USER RESPONSIBILITIES
You agree not to use our website for any unlawful purpose, including but not limited to:
• Engaging in fraudulent activity.
• Violating intellectual property rights.
• Transmitting harmful software, viruses, or malicious code.
We reserve the right to terminate access to our website for any violations.
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SECTION 10 - LIMITATION OF LIABILITY
Wonder Linen is not responsible for any direct, indirect, incidental, or consequential damages arising from your use of our services or products, including but not limited to shipping delays or order inaccuracies.
Our liability is limited to the total value of your purchase.
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SECTION 11 - CHANGES TO TERMS AND CONDITIONS
We reserve the right to modify or update these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of these changes.
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SECTION 12 - CONTACT INFORMATION
If you have any questions about these Terms and Conditions, please contact us at email hello@wonderlinen.com